Tiger Co Terms of Business
© 2023 Tiger Doyle LTD (T/A Tiger Co)
​​
TIGER CO™® is a UK Registered Trademark with the IPO.
​
All prices are +VAT unless specified
​Terms of Business for Tiger Doyle LTD (T/A Tiger Co)
​
1. Introduction - These terms of business set out the terms on which Tiger Doyle LTD (T/A Tiger Co) ("we", "us" or "our") will provide videography, photography, and social media marketing services to you ("you" or "your"). By engaging our services, you agree to be bound by these terms and conditions.
​
2. Services - We provide videography, photography, and social media marketing services for a variety of purposes. We will carry out the services with reasonable care and skill, and in accordance with industry standards.
3. Fees and Expenses - The Client shall pay Tiger Doyle LTD (T/A Tiger Co) the fees set out in Emails, WhatsApps or Calls, plus any reasonable expenses incurred by Tiger Doyle LTD (T/A Tiger Co) in providing the Services. All fees and expenses are payable in pounds sterling and are due within 30 days of the date of invoice. We can extend this to 60 days upon request. Prices are +VAT unless otherwise specified.
4. Intellectual Property - All intellectual property rights in the film and photography that we capture during the provision of our services, including but not limited to copyright, belong to us. We grant you a non-exclusive, commercial licence to use the content for the purpose for which it was created. You may not use the content for any other purpose without our prior written consent.​
5. Confidentiality - Tiger Doyle LTD (T/A Tiger Co) shall keep confidential all information of a confidential nature obtained from the Client during the provision of the Services and shall not disclose such information to any third party without the prior written consent of the Client, unless required by Law.
​​
​6. Limitation of Liability - Tiger Doyle LTD (T/A Tiger Co) shall not be liable for any indirect or consequential loss or damage (including loss of profit) arising from the provision of the Services, except where such loss or damage is caused by the negligence of Tiger Doyle LTD (T/A Tiger Co). We are fully insured by industry specialist business insurance.
​​
7. Termination - Either party may terminate the Agreement at any time on giving written notice to the other party. In the event of termination, the Client shall pay to Tiger Doyle LTD (T/A Tiger Co) all fees and expenses due up to the date of termination.
​​
8. Governing Law -The Agreement shall be governed by and construed in accordance with the laws of England and Wales.
​​
9. Entire Agreement - The Agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings between the parties relating to the provision of the Services.
​10. Cancellation and Rescheduling - If you need to cancel or reschedule a booked film or photoshoot, you must provide us with at least 48 hours' notice. If you cancel or reschedule with less than 48 hours' notice, we reserve the right to charge a cancellation fee of 50% of the agreed fee. Any time spent on shoot planning, licensing or permits will be charged.
​​
11. Amendments - We may amend these terms and conditions at any time by providing you with written notice of the changes. Your continued use of our services after the date on which the changes come into effect will constitute your acceptance of the amended terms and conditions.
​​
12. Weather Clause - The Services provided by Tiger Doyle LTD (T/A Tiger Co) are weather-dependent and may be affected by adverse weather conditions, including but not limited to high winds, heavy rain, storms, or fog. If adverse weather conditions prevent or significantly delay the provision of the Services, Tiger Doyle LTD (T/A Tiger Co) may, at its sole discretion, reschedule the Services to a mutually convenient date and time, without any liability to the Client. In such circumstances, any fees paid by the Client in advance shall be credited towards the rescheduled Services. Tiger Doyle LTD (T/A Tiger Co) shall not be liable for any loss or damage arising from adverse weather conditions or the rescheduling of the Services due to such conditions.​
​
13. Permissions - It is your responsibility to obtain all necessary permissions, licenses, and authorisations required for us to carry out our services. This includes but is not limited to obtaining permissions from relevant authorities for access to locations, obtaining permissions for filming or photography, and obtaining any necessary permits or licenses. You agree to indemnify us and hold us harmless from any claims or losses arising from your failure to obtain such permissions, licenses, or authorisations. If we are unable to carry out our services due to your failure to obtain necessary permissions, we reserve the right to charge you for any costs incurred as a result. We will obtain permissions and permits for flying of drones only.
​​
14. Delays - We will use reasonable endeavours to complete the work within any specified timeframes, however, we will not be liable for any delays in the provision of our services due to circumstances beyond our control, including but not limited to adverse weather conditions, equipment failure, or illness. If we are delayed in the provision of our services due to circumstances beyond our control, we will notify you as soon as possible and agree on a revised timeframe for completion. We will not be liable for any loss or damage arising from such delays. If you cause any delay to the provision of our services, we reserve the right to charge you for any costs incurred as a result.
​​
15. Editing Services - we reserve the right to charge additional fees for any requests for edits that are outside the scope of the original brief or are deemed unreasonable. We will use reasonable endeavours to complete any requested edits as soon as possible and will notify you of any anticipated delays.
​​
16. Stopping Work – Due to safety reasons, reserve the right to stop work immediately if, in our sole discretion, we believe that continuing to provide our services may pose a risk to our safety, the safety of any personnel on site, or the safety of any property. In such circumstances, we will notify you as soon as possible and provide you with an explanation for our decision. We will not be liable for any loss or damage arising from our decision to stop work in these circumstances. If we are required to stop work due to safety concerns, we reserve the right to charge you for any costs incurred up to the point at which work was stopped.
​​
17. Raw Content - Unless otherwise agreed in writing, all film and photography captured during the provision of our services will remain the property of Tiger Doyle LTD (T/A Tiger Co). We will provide you with edited content as per the agreed scope of work, but we do not provide raw content as a standard service. If you require access to raw content, you must make this clear in advance. If you do not request raw content in advance, and subsequently require access to it, we reserve the right to charge additional fees for this service (the current market rate being £750 + VAT per content creation session).
​18. Retention of Content - We will retain a copy of all content captured during the provision of our services for a minimum period of 12 months from the date of delivery. After this time, we may delete or destroy the content, unless you have requested in writing that we retain it for a longer period. If you require us to retain content for longer than 12 months, we reserve the right to charge additional fees for this service. We will not be liable for any loss or damage arising from the deletion or destruction of content after the initial 12-month retention period has expired. It is your responsibility to make backup copies of any content delivered to you, and we recommend that you do so as soon as possible after delivery.
​​
19. Use of Content - Unless otherwise agreed in writing, Tiger Doyle LTD (T/A Tiger Co) retains the right to use any content captured during the provision of our services for our own promotional and marketing purposes. This may include, but is not limited to, use on our website, social media channels, and in marketing materials. However, we will not use any content in a manner that could reasonably be considered to be defamatory or damaging to your reputation. If you do not wish for us to use any content for our own promotional or marketing purposes, you must notify us in writing in advance. We will not be liable for any loss or damage arising from our use of content in accordance with this clause.
​​
20. Complaints - If you have any complaints or concerns about our services, please notify us as soon as possible in writing. We will use reasonable endeavours to resolve any complaints or concerns as quickly as possible, and to your satisfaction. We take all complaints seriously and will use any feedback we receive to improve the quality of our services in the future.
​​
© 2023 Tiger Doyle LTD (T/A Tiger Co)
​
TIGER CO™® is a UK Registered Trademark with the IPO.